General Terms and Conditions [To be used from 01.01.2022]
General terms and conditions with customer information
1. scope
2. conclusion of contract
3. prices and terms of payment
4. delivery and shipping conditions
5. right of withdrawal
6. contract term and termination for subscription contracts
7. retention of title
8. liability for defects
9. liability
10. redemption of promotional vouchers
11 Applicable law
12. place of jurisdiction
13. information on online dispute resolution
1. scope
1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of "PURAX International GmbH" (hereinafter referred to as "Seller") shall apply to all contracts concluded by a consumer or entrepreneur (hereinafter referred to as "Customer") with the Seller regarding the goods offered by the Seller in its online store. The inclusion of the customer's own conditions is contradicted, unless otherwise agreed.
1.2 A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.
1.3 An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.
1.4 The product description of the Seller shall be decisive for the subject matter of the contract.
The subject of the contract may be the purchase of goods by way of a one-time delivery or by way of a permanent delivery ("subscription contract").
The subscription contract obligates the seller to deliver the goods at contractually agreed intervals until the end of the contract term.
2. conclusion of contract
2.1 The presentation of the goods, in particular in the online store, does not constitute a binding offer by the seller.
2.2 First, the customer places the selected goods in the shopping cart. In the subsequent step, the ordering process begins, in which all the necessary data for order processing are recorded.
At the end of the ordering process, a summary of the order and contract data appears.
Only after confirmation of this order and contract data by clicking on the button concluding the ordering process, the customer submits a binding offer to purchase the goods contained in the shopping cart.
2.3 The Seller accepts the offer of the Customer by the following possible alternatives:
- Sending of a written order confirmation or an order confirmation in text form (fax or e-mail)
or
- Request for payment to the customer after placing the order
or
- Delivery of the ordered goods
The decisive factor for the time of acceptance is the first alternative that has occurred.
The period for acceptance of the offer begins on the day following the dispatch of the offer by the customer and ends with the expiry of the fifth day following the dispatch of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this shall constitute a rejection of the offer. The customer is then no longer bound by his declaration of intent.
2.4 If the payment method "Paypal Express" is selected, the payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "Paypal"). The Paypal user agreement applies here, this can be accessed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or for customers without their own Paypal account: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.
If the customer selects the payment method "PayPal" or "PayPal Express" for the payment of his purchase, he submits his offer by clicking the button concluding the ordering process. If the customer also issues the payment order to PayPal at the same time by clicking this button, the seller declares the acceptance of the customer's offer at the time of issuing the payment order, in deviation from the above regulations.
2.5 If the payment method "Amazon Payments" is selected, the payment will be processed by the payment service provider Amazon Payments Europe s.c.a., 5 Rue Plaetis, L-2338 Luxembourg (hereinafter: "Amazon"). The Amazon Payments Europe user agreement applies here, which can be accessed at https://payments.amazon.de/help/201751590.
If the customer selects the payment method "Amazon Payments" for the payment of his purchase, he submits his offer by clicking the button concluding the order process. If the customer also issues the payment order to Amazon at the same time by clicking this button, the seller declares the acceptance of the customer's offer at the time of issuing the payment order, in deviation from the above regulations.
2.6 The text of the contract concluded between the Seller and the Customer shall be stored by the Seller. The text of the contract is stored on the Seller's internal systems. The customer can view the General Terms and Conditions at any time on this page. The order data, the cancellation policy and the terms and conditions will be sent to the customer by email. After completion of the order, the contract text is accessible to the customer free of charge via his customer login, provided that he has opened a customer account.
2.7 All entries made are displayed before clicking the order button and can be viewed by the customer before submitting the order and corrected by pressing the back button of the browser or the usual mouse and keyboard functions. In addition, buttons for correction are available to the customer, if available, and are labeled accordingly.
2.8 The language of the contract is German.
2.9 It is the customer's responsibility to provide a correct email address for contacting and processing the order, as well as to set the filter functions so that emails concerning this order can be delivered.
3. prices and terms of payment
3.1 The displayed prices are final prices including the statutory value added tax, unless otherwise agreed.
If additional shipping costs are incurred, this can be found in the product description.
3.2 If the delivery is made to a non-EU country, further customs duties, taxes or fees may be payable by the customer to the customs or tax authorities responsible there or to credit institutions.
The customer is advised to check the details with the respective institutions or authorities before placing the order.
3.3 The customer can choose the payment methods available in the online store.
3.4 In the case of payment via SEPA direct debit, the purchase price shall be due after the expiry of the period for issuing the advance information for payment and after issuing a SEPA direct debit mandate.
Advance notice is the seller's announcement to the customer that his account will be debited by SEPA direct debit and can take the form of an invoice or a contract, for example.
Collection of the amount takes place when the goods leave the warehouse and the deadline for advance information has expired.
Should it be impossible to honor the direct debit due to insufficient account coverage or the provision of incorrect bank details, the customer shall bear the costs of the chargeback if it is responsible for this. The same shall apply in the event of an objection by the customer if the customer was not entitled to do so.
3.5 In the case of payment by "PayPal", payment processing shall be carried out via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. For this purpose, the terms of use of PayPal apply. These can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.
3.6 In the case of payment via "PayPal direct debit", the collection of the claim by PayPal takes place after a SEPA direct debit mandate and after expiry of the deadline for the advance information on from the customer's bank account on behalf of the seller. Preliminary information is the announcement by the seller to the customer that his account will be debited by SEPA direct debit and can take the form of an invoice or a contract, for example. or a contract. If the direct debit cannot be executed due to insufficient funds in the account or due to the provision of incorrect bank bank details or if the customer objects to the direct debit without being the direct debit without being authorized to do so, the customer shall bear the charges incurred by the respective bank as a result of the chargeback, if he is responsible for this. The remaining contractual relationship as well as rights and obligations towards the seller and the Seller shall remain unaffected by payment by direct debit.
3.7 In cooperation with Klarna Bank AB (publ) https://www.klarna.com/de/, Sveavägen 46, 111 34 Stockholm, Sweden, the seller offers payment options via Klarna for Germany and Austria.
In the case of selection by the customer, the payment is made to Klarna:
- SOFORT bank transfer
- Direct debit
- Klarna invoice: When purchasing on account with Klarna, the customer receives the goods first. The payment period is 14 days. The customer can find the terms and conditions for purchase on account for deliveries to Germany here:
https://cdn.klarna.com/1.0/shared/content/legal/terms/purax/de_de/invoice?fee=0
and the complete GTC for purchase on account for deliveries to Austria can be found by the customer here:
https://cdn.klarna.com/1.0/shared/content/legal/terms/purax/de_at/invoice?fee=0.
- Klarna installment purchase (only available in Germany): the monthly installments are at least 1/24 of the total amount of the purchase (but at least EUR 6.95). The conditions otherwise specified in the checkout apply. Further information on Klarna installment purchase including the General Terms and Conditions and the European standard information for consumer credit can be found here:
https://cdn.klarna.com/1.0/shared/content/legal/terms/purax/de_de/part_payment.
- Credit card (Visa/ Mastercard/ AmericanExpress)
The payment options are offered within the framework of Klarna Checkout. The customer can find more information and the terms of use for Klarna Checkout here:
for Germany: https://cdn.klarna.com/1.0/shared/content/legal/terms/purax/de_de/checkout
for Austria: https://cdn.klarna.com/1.0/shared/content/legal/terms/purax/de_at/checkout
General information about Klarna: https://www.klarna.com/de/.
The Customer's personal data will be processed by Klarna in accordance with the applicable data protection provisions and as specified in the Klarna Privacy Policy for Germany http://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy / Austria http://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/privacy processed.
Note: Klarna is not responsible for the fulfillment of the legal information obligations of the seller to the customer. In particular, Klarna does not send the customer information on the right of withdrawal for the contract between the merchant and the customer and order confirmation. The seller himself remains responsible for the fulfillment of the legal obligations concerning the contractual relationship between the seller and the customer.
3.8 When paying with a Klarna payment method (if offered: purchase on account offered purchase on account, installment purchase, direct debit, credit card), the payment is payment is processed via Klarna BANK AB (publ) (https://www.klarna.com/de, Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna").
When paying by credit card, your credit card account will be will be debited immediately after completion of the purchase. When paying by direct debit, you give Klarna with a SEPA direct debit mandate when placing the order. Klarna will inform you about the date Klarna will inform you (so-called prenotification). With the submission of the Klarna requests your bank to initiate the payment transaction. payment transaction. The payment transaction will be carried out automatically and your account will be debited. The account will be debited after the goods have been dispatched.
For payment processing via Klarna - in addition to these GTC - the GTC and the privacy policy of Klarna. Further information on the Klarna payment methods of the Seller and Klarna's terms and conditions for this can be found in the payment information of the seller.
When paying with "Sofortüberweisung", payment is processed payment is processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter referred to as "SOFORT"). In order to use the payment method, you will need an online banking account online banking account with PIN/TAN procedure, with which you can legitimize authenticate yourself during the payment process and confirm the payment instruction to confirm the payment instruction to "SOFORT".
The payment is made immediately after completion of the payment process by "SOFORT" and debited from your debited from your bank account. Further information on the "SOFORT" payment method can be found on the Internet at https://www.klarna.com/sofort/ to find.
3.9 In the case of payment on account via "PayPal Invoice", the payment is payment is processed by PayPal.
The purchase price is due after delivery of the goods and is payable to PayPal within 30 days of receipt of the invoice to PayPal, unless another payment term is specified.
The purchase on account requires a successful credit check by PayPal.
If the customer is permitted to purchase on account on account, the seller assigns his claim to PayPal, therefore, payment can only be made to PayPal with debt-discharging effect. be made.
The remaining contractual relationship as well as rights and obligations towards the seller and the seller remain unaffected by this payment method remain unaffected.
otherwise, the General Terms of Use for the use of PayPal's purchase on account apply: https://www.paypal.com/de/webapps/mpp/ua/pui-terms.
3.10. In the case of payment by "SOFORT", payment processing shall be carried out via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "SOFORT"). In order to use the payment method, the customer needs an online banking account with PIN/TAN procedure that has been activated for participation in "SOFORT", with which he can legitimize himself accordingly during the payment process and confirm the payment instruction to "SOFORT". The payment will be executed immediately after completion of the payment process by "SOFORT" and the customer's bank account will be debited. More detailed information on the "SOFORT" payment method can be found on the Internet at https://www.klarna.com/sofort/.
3.11. When concluding subscription agreements, the purchase price for the goods to be delivered under the subscription shall be due for payment in advance for the respective agreed delivery interval.
The payment options available for this purpose can be viewed in the seller's online store.
If the SEPA direct debit payment method is selected and a corresponding SEPA direct debit mandate is issued, amounts due shall be collected from the customer's bank account at the beginning of each new delivery interval. If the direct debit cannot be honored due to insufficient funds in the account or the provision of incorrect bank details, or if the customer objects to the debit without justification, the customer shall bear the fees incurred by the respective credit institution as a result of the chargeback if the customer is responsible for this.
4. delivery and shipping conditions
4.1 The delivery of goods by mail order shall be made to the delivery address the delivery address specified by the customer. Deviating from this, the delivery address provided by the customer at the time of payment with PayPal is decisive for payment via PayPal.
4.2 In the case of subscription contracts, the Customer shall notify the Seller immediately of any changes in the delivery address.
4.3 If the Seller incurs additional costs due to the provision of an incorrect delivery address or an incorrect addressee or other circumstances leading to the impossibility of delivery, these costs shall be reimbursed by the Customer, unless he is not responsible for the incorrect information or impossibility. The same applies in the event that the customer was temporarily prevented from accepting the service, unless the seller has given him reasonable prior notice of the service. Excluded from this provision are the costs of the Hinsendung, if the customer has effectively exercised his right of withdrawal. Here it remains with the legal or the regulation made by the seller.
4.4 The risk of accidental loss and accidental deterioration of the sold goods shall pass to the customer as soon as the seller has delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment, if the customer is an entrepreneur. If the customer is a consumer, the transfer of risk shall generally take place only upon handover of the goods to the customer or a person authorized to receive the goods.
Notwithstanding the foregoing, the risk shall pass, even in the case of consumers, as soon as the Seller has delivered the item to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment, if the Customer has commissioned the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment to carry out the shipment itself and the Seller has not previously named this person or institution to the Customer.
4.5 The conclusion of the contract is subject to the reservation that in the event of improper, delayed or non-delivery by our own or only partially or correspondingly later. This shall only apply in the event that a congruent hedging transaction between the seller and the supplier, the improper, delayed or non-delivery by the delayed or missing self-delivery is not the responsibility of the seller and cannot be cannot be remedied with reasonable efforts on his part. In the event of unavailability or only partial availability of the goods, the customer will be informed immediately. Any payment made will be refunded immediately. refunded.
4.6 The self-collection is not offered.
4.7 Vouchers shall be provided to the Customer in the following form:
5. right of withdrawal
5.1 If the customer is a consumer, he is generally entitled to a right of withdrawal.
5.2 The seller's cancellation policy applies to the right of cancellation.
5.3 Consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract shall have no right of withdrawal.
6. contract term and termination for subscription contracts
6.1 Subscription contracts and term contracts shall initially be concluded for an indefinite period of time.
The customer may terminate the contract at any time without notice.
6.2 The right to terminate for cause remains unaffected.
6.3 Notices of termination shall be submitted to the in writing or in text form (e.g. by e-mail).
7. retention of title
7.1 In the case of contracts with consumers, the goods shall remain the property of the Seller until payment has been made in full.
7.2 In the case of contracts with entrepreneurs, the goods shall remain the property of the Seller until all claims arising from an ongoing business relationship have been settled in full.
7.3 If the customer acts as an entrepreneur, he shall be entitled to resell the reserved goods in the ordinary course of business.
The customer shall assign to the seller in advance the claims against third parties arising from the resale in the amount of the respective invoice value (including VAT). This assignment shall apply irrespective of whether the reserved goods were resold without or after processing. The customer may also collect claims after the assignment, but this shall not affect the right of the seller to collect the claims himself. However, the Seller shall refrain from collecting the receivables as long as the Customer meets its payment obligations to the Seller, is not in default of payment and no application for the opening of insolvency proceedings has been filed against the Customer.
8. liability for defects
With regard to the warranty, the provisions of the statutory liability for defects shall apply unless otherwise agreed.
8.1 If the customer acts as an entrepreneur,
8.2 The statutory limitation periods for the right of recourse of a businessman § 478 BGB
remain unaffected.
8.3 If the customer acts as a merchant within the meaning of § 1 of the German Commercial Code (HGB), he shall be subject to the commercial duties of inspection and notification of defects pursuant to § 377 of the German Commercial Code (HGB).
8.4 If the Customer is acting as a consumer, he is requested to complain about received goods with obvious transport damages to the delivery person and to inform the Seller about it.
It is expressly clarified that the customer's statutory or contractual claims for defects shall not be affected if the customer fails to comply with this request.
9. liability
The liability of the seller from all contractual, quasi-contractual and statutory, as well as tortious claims for damages and reimbursement of expenses is determined as follows:
9.1 The Seller shall only be liable without limitation for damage that is attributable to intentional or grossly negligent conduct.
In the event of injury to life, body and health and the violation of essential contractual obligations (cardinal obligations), the Seller shall also be liable in the event of slight negligence.
An essential contractual obligation is an obligation the fulfillment of which makes the proper execution of the contract possible in the first place and on the fulfillment of which the contractual partner regularly relies and may rely.
The Seller shall also be liable as regulated above on the basis of a warranty promise, unless otherwise regulated in this respect.
This also applies to indirect consequential damages such as, in particular, lost profits and to mandatory liability such as under the Product Liability Act.
9.2 Liability shall be limited - except in the case of intentional or grossly negligent conduct or in the case of damage resulting from injury to life, body and health and the breach of essential contractual obligations (cardinal obligations) - to the damage typically foreseeable at the time of the conclusion of the contract and otherwise to the amount of the average damage typical for the contract. This shall also apply to indirect consequential damages such as, in particular, loss of profit.
9.3 Any further liability of the Seller is excluded.
9.4 The above liability provisions shall also apply mutatis mutandis in favor of the Seller's employees and vicarious agents.
10. redemption of promotional vouchers
10.1 Vouchers which the Seller issues free of charge as part of (promotional) campaigns with a specific period of validity and which the Customer cannot purchase ("Promotional Vouchers") may only be redeemed in the Seller's online store and only during the period specified by the Seller.
10.2 Individual products may be excluded from the voucher promotion.
The specific restrictions, if any, can be found on the promotional voucher.
10.3 Promotion vouchers can only be redeemed before the order process is completed. Subsequent offsetting will not take place.
10.4 Only one promotional voucher can be redeemed per order. The redemption of several promotional vouchers in one order is not possible.
10.5 The value of goods of the respective order must reach at least the amount of the promotional voucher. Any remaining credit will not be refunded by the Seller.
10.6 If the value of a promotional voucher is not sufficient to pay for the respective order, one of the other payment methods offered may be used to settle the difference.
10.7 The credit balance of a promotional voucher shall neither be paid out nor earn interest.
10.8 The promotional voucher shall also not be refunded if the customer returns the goods paid for in full or in part with the promotional voucher within the scope of his statutory right of withdrawal.
10.9 The promotional gift certificate is personal and may only be redeemed by the person named on it. Transfer of the gift voucher to third parties is excluded. The seller has the right, but not the obligation, to check the material eligibility of the respective voucher holder.
11 Applicable law
11.1 The law of the Federal Republic of Germany shall apply to the exclusion of the laws on the international purchase of movable goods.
The statutory provisions on the restriction of the choice of law and on the applicability of mandatory provisions, in particular of the state in which the customer has his habitual residence as a consumer, shall remain unaffected.
11.2 This choice of law does not apply with regard to the statutory right of withdrawal for consumers if they do not belong to a Member State of the European Union at the time of conclusion of the contract and their sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.
12. place of jurisdiction
If the customer is a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the registered office of the seller.
If the customer has its registered office outside the territory of the Federal Republic of Germany, the seller's registered office shall be the exclusive place of jurisdiction for all disputes arising from this contract if this contract or claims arising from this contract can be attributed to the customer's professional or commercial activity.
Nevertheless, in the aforementioned cases, the seller is also entitled to appeal to the court at the customer's place of business.
13. information on online dispute resolution
The EU Commission's online dispute resolution platform can be accessed on the Internet at the following link: https://ec.europa.eu/odr
We are not obligated to participate in a dispute resolution procedure before a consumer arbitration board, but we are generally prepared to do so.
1. scope
2. conclusion of contract
3. prices and terms of payment
4. delivery and shipping conditions
5. right of withdrawal
6. contract term and termination for subscription contracts
7. retention of title
8. liability for defects
9. liability
10. redemption of promotional vouchers
11 Applicable law
12. place of jurisdiction
13. information on online dispute resolution
1. scope
1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of "PURAX International GmbH" (hereinafter referred to as "Seller") shall apply to all contracts concluded by a consumer or entrepreneur (hereinafter referred to as "Customer") with the Seller regarding the goods offered by the Seller in its online store. The inclusion of the customer's own conditions is contradicted, unless otherwise agreed.
1.2 A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.
1.3 An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.
1.4 The product description of the Seller shall be decisive for the subject matter of the contract.
The subject of the contract may be the purchase of goods by way of a one-time delivery or by way of a permanent delivery ("subscription contract").
The subscription contract obligates the seller to deliver the goods at contractually agreed intervals until the end of the contract term.
2. conclusion of contract
2.1 The presentation of the goods, in particular in the online store, does not constitute a binding offer by the seller.
2.2 First, the customer places the selected goods in the shopping cart. In the subsequent step, the ordering process begins, in which all the necessary data for order processing are recorded.
At the end of the ordering process, a summary of the order and contract data appears.
Only after confirmation of this order and contract data by clicking on the button concluding the ordering process, the customer submits a binding offer to purchase the goods contained in the shopping cart.
2.3 The Seller accepts the offer of the Customer by the following possible alternatives:
- Sending of a written order confirmation or an order confirmation in text form (fax or e-mail)
or
- Request for payment to the customer after placing the order
or
- Delivery of the ordered goods
The decisive factor for the time of acceptance is the first alternative that has occurred.
The period for acceptance of the offer begins on the day following the dispatch of the offer by the customer and ends with the expiry of the fifth day following the dispatch of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this shall constitute a rejection of the offer. The customer is then no longer bound by his declaration of intent.
2.4 If the payment method "Paypal Express" is selected, the payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "Paypal"). The Paypal user agreement applies here, this can be accessed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or for customers without their own Paypal account: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.
If the customer selects the payment method "PayPal" or "PayPal Express" for the payment of his purchase, he submits his offer by clicking the button concluding the ordering process. If the customer also issues the payment order to PayPal at the same time by clicking this button, the seller declares the acceptance of the customer's offer at the time of issuing the payment order, in deviation from the above regulations.
2.5 If the payment method "Amazon Payments" is selected, the payment will be processed by the payment service provider Amazon Payments Europe s.c.a., 5 Rue Plaetis, L-2338 Luxembourg (hereinafter: "Amazon"). The Amazon Payments Europe user agreement applies here, which can be accessed at https://payments.amazon.de/help/201751590.
If the customer selects the payment method "Amazon Payments" for the payment of his purchase, he submits his offer by clicking the button concluding the order process. If the customer also issues the payment order to Amazon at the same time by clicking this button, the seller declares the acceptance of the customer's offer at the time of issuing the payment order, in deviation from the above regulations.
2.6 The text of the contract concluded between the Seller and the Customer shall be stored by the Seller. The text of the contract is stored on the Seller's internal systems. The customer can view the General Terms and Conditions at any time on this page. The order data, the cancellation policy and the terms and conditions will be sent to the customer by email. After completion of the order, the contract text is accessible to the customer free of charge via his customer login, provided that he has opened a customer account.
2.7 All entries made are displayed before clicking the order button and can be viewed by the customer before submitting the order and corrected by pressing the back button of the browser or the usual mouse and keyboard functions. In addition, buttons for correction are available to the customer, if available, and are labeled accordingly.
2.8 The language of the contract is German.
2.9 It is the customer's responsibility to provide a correct email address for contacting and processing the order, as well as to set the filter functions so that emails concerning this order can be delivered.
3. prices and terms of payment
3.1 The displayed prices are final prices including the statutory value added tax, unless otherwise agreed.
If additional shipping costs are incurred, this can be found in the product description.
3.2 If the delivery is made to a non-EU country, further customs duties, taxes or fees may be payable by the customer to the customs or tax authorities responsible there or to credit institutions.
The customer is advised to check the details with the respective institutions or authorities before placing the order.
3.3 The customer can choose the payment methods available in the online store.
3.4 In the case of payment via SEPA direct debit, the purchase price shall be due after the expiry of the period for issuing the advance information for payment and after issuing a SEPA direct debit mandate.
Advance notice is the seller's announcement to the customer that his account will be debited by SEPA direct debit and can take the form of an invoice or a contract, for example.
Collection of the amount takes place when the goods leave the warehouse and the deadline for advance information has expired.
Should it be impossible to honor the direct debit due to insufficient account coverage or the provision of incorrect bank details, the customer shall bear the costs of the chargeback if it is responsible for this. The same shall apply in the event of an objection by the customer if the customer was not entitled to do so.
3.5 In the case of payment by "PayPal", payment processing shall be carried out via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. For this purpose, the terms of use of PayPal apply. These can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.
3.6 In the case of payment via "PayPal direct debit", the collection of the claim by PayPal takes place after a SEPA direct debit mandate and after expiry of the deadline for the advance information on from the customer's bank account on behalf of the seller. Preliminary information is the announcement by the seller to the customer that his account will be debited by SEPA direct debit and can take the form of an invoice or a contract, for example. or a contract. If the direct debit cannot be executed due to insufficient funds in the account or due to the provision of incorrect bank bank details or if the customer objects to the direct debit without being the direct debit without being authorized to do so, the customer shall bear the charges incurred by the respective bank as a result of the chargeback, if he is responsible for this. The remaining contractual relationship as well as rights and obligations towards the seller and the Seller shall remain unaffected by payment by direct debit.
3.7 In cooperation with Klarna Bank AB (publ) https://www.klarna.com/de/, Sveavägen 46, 111 34 Stockholm, Sweden, the seller offers payment options via Klarna for Germany and Austria.
In the case of selection by the customer, the payment is made to Klarna:
- SOFORT bank transfer
- Direct debit
- Klarna invoice: When purchasing on account with Klarna, the customer receives the goods first. The payment period is 14 days. The customer can find the terms and conditions for purchase on account for deliveries to Germany here:
https://cdn.klarna.com/1.0/shared/content/legal/terms/purax/de_de/invoice?fee=0
and the complete GTC for purchase on account for deliveries to Austria can be found by the customer here:
https://cdn.klarna.com/1.0/shared/content/legal/terms/purax/de_at/invoice?fee=0.
- Klarna installment purchase (only available in Germany): the monthly installments are at least 1/24 of the total amount of the purchase (but at least EUR 6.95). The conditions otherwise specified in the checkout apply. Further information on Klarna installment purchase including the General Terms and Conditions and the European standard information for consumer credit can be found here:
https://cdn.klarna.com/1.0/shared/content/legal/terms/purax/de_de/part_payment.
- Credit card (Visa/ Mastercard/ AmericanExpress)
The payment options are offered within the framework of Klarna Checkout. The customer can find more information and the terms of use for Klarna Checkout here:
for Germany: https://cdn.klarna.com/1.0/shared/content/legal/terms/purax/de_de/checkout
for Austria: https://cdn.klarna.com/1.0/shared/content/legal/terms/purax/de_at/checkout
General information about Klarna: https://www.klarna.com/de/.
The Customer's personal data will be processed by Klarna in accordance with the applicable data protection provisions and as specified in the Klarna Privacy Policy for Germany http://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy / Austria http://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/privacy processed.
Note: Klarna is not responsible for the fulfillment of the legal information obligations of the seller to the customer. In particular, Klarna does not send the customer information on the right of withdrawal for the contract between the merchant and the customer and order confirmation. The seller himself remains responsible for the fulfillment of the legal obligations concerning the contractual relationship between the seller and the customer.
3.8 When paying with a Klarna payment method (if offered: purchase on account offered purchase on account, installment purchase, direct debit, credit card), the payment is payment is processed via Klarna BANK AB (publ) (https://www.klarna.com/de, Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna").
When paying by credit card, your credit card account will be will be debited immediately after completion of the purchase. When paying by direct debit, you give Klarna with a SEPA direct debit mandate when placing the order. Klarna will inform you about the date Klarna will inform you (so-called prenotification). With the submission of the Klarna requests your bank to initiate the payment transaction. payment transaction. The payment transaction will be carried out automatically and your account will be debited. The account will be debited after the goods have been dispatched.
For payment processing via Klarna - in addition to these GTC - the GTC and the privacy policy of Klarna. Further information on the Klarna payment methods of the Seller and Klarna's terms and conditions for this can be found in the payment information of the seller.
When paying with "Sofortüberweisung", payment is processed payment is processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter referred to as "SOFORT"). In order to use the payment method, you will need an online banking account online banking account with PIN/TAN procedure, with which you can legitimize authenticate yourself during the payment process and confirm the payment instruction to confirm the payment instruction to "SOFORT".
The payment is made immediately after completion of the payment process by "SOFORT" and debited from your debited from your bank account. Further information on the "SOFORT" payment method can be found on the Internet at https://www.klarna.com/sofort/ to find.
3.9 In the case of payment on account via "PayPal Invoice", the payment is payment is processed by PayPal.
The purchase price is due after delivery of the goods and is payable to PayPal within 30 days of receipt of the invoice to PayPal, unless another payment term is specified.
The purchase on account requires a successful credit check by PayPal.
If the customer is permitted to purchase on account on account, the seller assigns his claim to PayPal, therefore, payment can only be made to PayPal with debt-discharging effect. be made.
The remaining contractual relationship as well as rights and obligations towards the seller and the seller remain unaffected by this payment method remain unaffected.
otherwise, the General Terms of Use for the use of PayPal's purchase on account apply: https://www.paypal.com/de/webapps/mpp/ua/pui-terms.
3.10. In the case of payment by "SOFORT", payment processing shall be carried out via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "SOFORT"). In order to use the payment method, the customer needs an online banking account with PIN/TAN procedure that has been activated for participation in "SOFORT", with which he can legitimize himself accordingly during the payment process and confirm the payment instruction to "SOFORT". The payment will be executed immediately after completion of the payment process by "SOFORT" and the customer's bank account will be debited. More detailed information on the "SOFORT" payment method can be found on the Internet at https://www.klarna.com/sofort/.
3.11. When concluding subscription agreements, the purchase price for the goods to be delivered under the subscription shall be due for payment in advance for the respective agreed delivery interval.
The payment options available for this purpose can be viewed in the seller's online store.
If the SEPA direct debit payment method is selected and a corresponding SEPA direct debit mandate is issued, amounts due shall be collected from the customer's bank account at the beginning of each new delivery interval. If the direct debit cannot be honored due to insufficient funds in the account or the provision of incorrect bank details, or if the customer objects to the debit without justification, the customer shall bear the fees incurred by the respective credit institution as a result of the chargeback if the customer is responsible for this.
4. delivery and shipping conditions
4.1 The delivery of goods by mail order shall be made to the delivery address the delivery address specified by the customer. Deviating from this, the delivery address provided by the customer at the time of payment with PayPal is decisive for payment via PayPal.
4.2 In the case of subscription contracts, the Customer shall notify the Seller immediately of any changes in the delivery address.
4.3 If the Seller incurs additional costs due to the provision of an incorrect delivery address or an incorrect addressee or other circumstances leading to the impossibility of delivery, these costs shall be reimbursed by the Customer, unless he is not responsible for the incorrect information or impossibility. The same applies in the event that the customer was temporarily prevented from accepting the service, unless the seller has given him reasonable prior notice of the service. Excluded from this provision are the costs of the Hinsendung, if the customer has effectively exercised his right of withdrawal. Here it remains with the legal or the regulation made by the seller.
4.4 The risk of accidental loss and accidental deterioration of the sold goods shall pass to the customer as soon as the seller has delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment, if the customer is an entrepreneur. If the customer is a consumer, the transfer of risk shall generally take place only upon handover of the goods to the customer or a person authorized to receive the goods.
Notwithstanding the foregoing, the risk shall pass, even in the case of consumers, as soon as the Seller has delivered the item to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment, if the Customer has commissioned the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment to carry out the shipment itself and the Seller has not previously named this person or institution to the Customer.
4.5 The conclusion of the contract is subject to the reservation that in the event of improper, delayed or non-delivery by our own or only partially or correspondingly later. This shall only apply in the event that a congruent hedging transaction between the seller and the supplier, the improper, delayed or non-delivery by the delayed or missing self-delivery is not the responsibility of the seller and cannot be cannot be remedied with reasonable efforts on his part. In the event of unavailability or only partial availability of the goods, the customer will be informed immediately. Any payment made will be refunded immediately. refunded.
4.6 The self-collection is not offered.
4.7 Vouchers shall be provided to the Customer in the following form:
- by e-mail
- per download
- postal
5. right of withdrawal
5.1 If the customer is a consumer, he is generally entitled to a right of withdrawal.
5.2 The seller's cancellation policy applies to the right of cancellation.
5.3 Consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract shall have no right of withdrawal.
6. contract term and termination for subscription contracts
6.1 Subscription contracts and term contracts shall initially be concluded for an indefinite period of time.
The customer may terminate the contract at any time without notice.
6.2 The right to terminate for cause remains unaffected.
6.3 Notices of termination shall be submitted to the in writing or in text form (e.g. by e-mail).
7. retention of title
7.1 In the case of contracts with consumers, the goods shall remain the property of the Seller until payment has been made in full.
7.2 In the case of contracts with entrepreneurs, the goods shall remain the property of the Seller until all claims arising from an ongoing business relationship have been settled in full.
7.3 If the customer acts as an entrepreneur, he shall be entitled to resell the reserved goods in the ordinary course of business.
The customer shall assign to the seller in advance the claims against third parties arising from the resale in the amount of the respective invoice value (including VAT). This assignment shall apply irrespective of whether the reserved goods were resold without or after processing. The customer may also collect claims after the assignment, but this shall not affect the right of the seller to collect the claims himself. However, the Seller shall refrain from collecting the receivables as long as the Customer meets its payment obligations to the Seller, is not in default of payment and no application for the opening of insolvency proceedings has been filed against the Customer.
8. liability for defects
With regard to the warranty, the provisions of the statutory liability for defects shall apply unless otherwise agreed.
8.1 If the customer acts as an entrepreneur,
- the seller has the choice of the type of subsequent performance;
- the rights and claims due to defects are generally excluded in the case of used goods;
- in the case of new goods, the limitation period for defects shall be one year from the transfer of risk;
- the limitation period shall also not begin again if a replacement delivery has been made within the scope of liability for defects.
8.2 The statutory limitation periods for the right of recourse of a businessman § 478 BGB
remain unaffected.
8.3 If the customer acts as a merchant within the meaning of § 1 of the German Commercial Code (HGB), he shall be subject to the commercial duties of inspection and notification of defects pursuant to § 377 of the German Commercial Code (HGB).
8.4 If the Customer is acting as a consumer, he is requested to complain about received goods with obvious transport damages to the delivery person and to inform the Seller about it.
It is expressly clarified that the customer's statutory or contractual claims for defects shall not be affected if the customer fails to comply with this request.
9. liability
The liability of the seller from all contractual, quasi-contractual and statutory, as well as tortious claims for damages and reimbursement of expenses is determined as follows:
9.1 The Seller shall only be liable without limitation for damage that is attributable to intentional or grossly negligent conduct.
In the event of injury to life, body and health and the violation of essential contractual obligations (cardinal obligations), the Seller shall also be liable in the event of slight negligence.
An essential contractual obligation is an obligation the fulfillment of which makes the proper execution of the contract possible in the first place and on the fulfillment of which the contractual partner regularly relies and may rely.
The Seller shall also be liable as regulated above on the basis of a warranty promise, unless otherwise regulated in this respect.
This also applies to indirect consequential damages such as, in particular, lost profits and to mandatory liability such as under the Product Liability Act.
9.2 Liability shall be limited - except in the case of intentional or grossly negligent conduct or in the case of damage resulting from injury to life, body and health and the breach of essential contractual obligations (cardinal obligations) - to the damage typically foreseeable at the time of the conclusion of the contract and otherwise to the amount of the average damage typical for the contract. This shall also apply to indirect consequential damages such as, in particular, loss of profit.
9.3 Any further liability of the Seller is excluded.
9.4 The above liability provisions shall also apply mutatis mutandis in favor of the Seller's employees and vicarious agents.
10. redemption of promotional vouchers
10.1 Vouchers which the Seller issues free of charge as part of (promotional) campaigns with a specific period of validity and which the Customer cannot purchase ("Promotional Vouchers") may only be redeemed in the Seller's online store and only during the period specified by the Seller.
10.2 Individual products may be excluded from the voucher promotion.
The specific restrictions, if any, can be found on the promotional voucher.
10.3 Promotion vouchers can only be redeemed before the order process is completed. Subsequent offsetting will not take place.
10.4 Only one promotional voucher can be redeemed per order. The redemption of several promotional vouchers in one order is not possible.
10.5 The value of goods of the respective order must reach at least the amount of the promotional voucher. Any remaining credit will not be refunded by the Seller.
10.6 If the value of a promotional voucher is not sufficient to pay for the respective order, one of the other payment methods offered may be used to settle the difference.
10.7 The credit balance of a promotional voucher shall neither be paid out nor earn interest.
10.8 The promotional voucher shall also not be refunded if the customer returns the goods paid for in full or in part with the promotional voucher within the scope of his statutory right of withdrawal.
10.9 The promotional gift certificate is personal and may only be redeemed by the person named on it. Transfer of the gift voucher to third parties is excluded. The seller has the right, but not the obligation, to check the material eligibility of the respective voucher holder.
11 Applicable law
11.1 The law of the Federal Republic of Germany shall apply to the exclusion of the laws on the international purchase of movable goods.
The statutory provisions on the restriction of the choice of law and on the applicability of mandatory provisions, in particular of the state in which the customer has his habitual residence as a consumer, shall remain unaffected.
11.2 This choice of law does not apply with regard to the statutory right of withdrawal for consumers if they do not belong to a Member State of the European Union at the time of conclusion of the contract and their sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.
12. place of jurisdiction
If the customer is a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the registered office of the seller.
If the customer has its registered office outside the territory of the Federal Republic of Germany, the seller's registered office shall be the exclusive place of jurisdiction for all disputes arising from this contract if this contract or claims arising from this contract can be attributed to the customer's professional or commercial activity.
Nevertheless, in the aforementioned cases, the seller is also entitled to appeal to the court at the customer's place of business.
13. information on online dispute resolution
The EU Commission's online dispute resolution platform can be accessed on the Internet at the following link: https://ec.europa.eu/odr
We are not obligated to participate in a dispute resolution procedure before a consumer arbitration board, but we are generally prepared to do so.