General Terms and Conditions (Terms and Conditions)
General terms and conditions with customer information
1. scope
2. conclusion of contract
3. right of withdrawal
4 Prices and terms of payment
5. delivery and shipping costs
6. reservation of title
7. liability for defects
8. redemption of promotional vouchers
9 Applicable law
10. place of jurisdiction
11. information on online dispute resolution
1. scope
1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of "PURAX International GmbH" (hereinafter referred to as "Seller") shall apply to all contracts concluded by a consumer or entrepreneur (hereinafter referred to as "Customer") with the Seller regarding the goods offered by the Seller in its online store. The inclusion of the customer's own conditions is contradicted, unless otherwise agreed.
1.2 A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.
1.3 An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.
2. conclusion of contract
2.1 The presentation of the goods, in particular in the online store, does not constitute a binding offer by the seller.
2.2 First, the customer places the selected goods in the shopping cart. In the next step, the order process begins, in which all necessary data for order processing are entered.
At the end of the order process, a summary of the order and contract data appears.
Only after confirming this order and contract data by clicking on the button concluding the order process does the customer submit a binding offer to purchase the goods contained in the shopping cart.
2.3 The Seller accepts the offer of the Customer by the following possible alternatives:
- Sending a written order confirmation or an order confirmation in text form (fax or e-mail)
or
- Request for payment to the customer after placing the order
or
- Delivery of the ordered goods
The first alternative that occurs is decisive for the time of acceptance.
The period for acceptance of the offer begins on the day following the dispatch of the offer by the customer and ends with the expiry of the fifth day following the dispatch of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this shall constitute a rejection of the offer. The customer is then no longer bound by his declaration of intent.
2.4 If the customer selects "direct debit" or "direct debit" as the payment method during the ordering process, the seller may also accept the customer's offer by collecting the total price from the customer's bank account within five days, whereby the time at which the customer's account is debited shall be decisive in this respect. Section 2.3 shall apply accordingly.
2.5 If the customer selects the payment method "PayPal" or "PayPal Express" for the payment of his purchase, he submits his offer by clicking on the button concluding the order process. If the customer simultaneously places the payment order with PayPal by clicking this button, the seller declares acceptance of the customer's offer at the time the payment order is placed, in deviation from the above provisions.
2.6 The text of the contract concluded between the Seller and the Customer shall be stored by the Seller. The text of the contract is stored on the Seller's internal systems. The customer can view the General Terms and Conditions at any time on this page. The order data, the cancellation policy and the terms and conditions will be sent to the customer by email. After completion of the order, the contract text is accessible to the customer free of charge via his customer login, provided that he has opened a customer account.
2.7 All entries made are displayed before clicking the order button and can be viewed by the customer before submitting the order and corrected by pressing the back button of the browser or the usual mouse and keyboard functions. In addition, buttons for correction are available to the customer, if available, and are labeled accordingly.
2.8 The language of the contract is German.
2.9 It is the customer's responsibility to provide a correct email address for contacting and processing the order, as well as to set the filter functions so that emails concerning this order can be delivered.
3. right of withdrawal
3.1 If the customer is a consumer, he is generally entitled to a right of withdrawal.
3.2 The seller's cancellation policy applies to the right of withdrawal.
3.3 Consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded have no right of withdrawal.
4 Prices and terms of payment
4.1 The prices shown are final prices including statutory VAT, unless otherwise agreed.
If additional shipping costs are incurred, this can be found in the product description.
4.2 If the delivery is made to a non-EU country, additional duties, taxes or fees may have to be paid by the customer to the customs or tax authorities responsible there or to credit institutions.
The customer is advised to enquire about the details with the respective institutions or authorities before placing the order.
4.3 The customer can select the payment methods available in the online store.
4.4 If payment is made in advance by bank transfer, payment is due immediately after conclusion of the contract, unless otherwise agreed.
4.5 In the case of payment via "PayPal", payment is processed via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal's terms of use apply to this. These can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.
5. delivery and shipping costs
5.1 The delivery of goods by mail order shall be made to the delivery address specified by the customer. By way of derogation from this, in the case of payment by PayPal, the delivery address provided by the customer to PayPal at the time of payment shall be decisive.
5.2 If the seller incurs additional costs due to the provision of an incorrect delivery address or an incorrect addressee or other circumstances that lead to the impossibility of delivery, these shall be reimbursed by the customer, unless the customer is not responsible for the incorrect information or impossibility. The same applies in the event that the customer was temporarily prevented from accepting the service, unless the seller has given the customer reasonable advance notice of the service. Excluded from this provision are the costs of return shipment if the customer has effectively exercised his right of withdrawal. In this case, the statutory provision or the provision made by the seller shall apply.
5.3 Self-collection is not offered.
5.4 Vouchers are provided to the customer in the following form:
- by e-mail
- per download
- postal
6. reservation of title
If the seller makes advance payment, the goods shall remain the property of the seller until the purchase price has been paid in full.
7. liability for defects
7.1 With regard to the warranty, the provisions of the statutory liability for defects shall apply, unless otherwise agreed in these GTC.
7.2 The customer is requested to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. Failure to do so shall have no effect on the customer's statutory or contractual claims for defects.
8. redemption of promotional vouchers
8.1 Vouchers that the seller issues free of charge as part of (promotional) campaigns with a specific period of validity and that the customer cannot purchase ("promotional vouchers") can only be redeemed in the seller's online store and only during the period specified by the seller.
8.2 Individual products may be excluded from the voucher promotion.
The specific restrictions can be found on the promotional voucher, if applicable.
8.3 Promotional vouchers can only be redeemed before the order process is completed. They will not be offset retrospectively.
8.4 Only one promotional voucher can be redeemed per order. It is not possible to redeem several promotional vouchers in one order.
8.5 The value of the goods in the respective order must be at least equal to the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.
8.6 If the value of a promotional voucher is not sufficient to pay for the respective order, one of the other payment methods offered can be used to settle the difference.
8.7 The credit balance of a promotional voucher is neither paid out nor interest-bearing.
8.8 The promotional voucher will also not be refunded if the customer returns the goods paid for in full or in part with the promotional voucher within the scope of their statutory right of withdrawal.
8.9 Promotional vouchers are generally transferable.
The seller can make payment with discharging effect to the customer who redeems the respective gift voucher. This does not apply if the seller has knowledge or grossly negligent ignorance of the possible non-authorization, legal incapacity or lack of power of representation of the respective holder.
9 Applicable law
9.1 The law of the Federal Republic of Austria shall apply, excluding the laws on the international purchase of movable goods.
The statutory provisions on the restriction of the choice of law and on the applicability of mandatory provisions, in particular of the state in which the customer as a consumer has his habitual residence, remain unaffected.
9.2 This choice of law does not apply with regard to the statutory right of withdrawal for consumers if they do not belong to a member state of the European Union at the time the contract is concluded and their sole place of residence and delivery address are outside the European Union at the time the contract is concluded.
10. place of jurisdiction
If the customer is a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the registered office of the seller.
If the customer is domiciled outside the territory of the Federal Republic of Germany, the seller's place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract if this contract or claims arising from this contract can be attributed to the customer's professional or commercial activity.
Nevertheless, in the aforementioned cases, the seller is also entitled to appeal to the court at the customer's place of business.
11. information on online dispute resolution
The EU Commission's online dispute resolution platform is available on the internet at the following link: https://ec.europa.eu/odr
We are not obligated to participate in a dispute resolution procedure before a consumer arbitration board, but we are generally prepared to do so.